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General Information

First Heartland Bank Joint Stock Company, previously named as SB ABN Amro Bank Kazakhstan JSC and SB RBS (Kazakhstan) JSC, has been operating in Kazakhstan market since 1994. 

From the date of foundation we have gained reputation of reliable and professional partner in the banking services sector, leader in innovative products sphere and in services quality. The Bank has 3 branch offices in Kazakhstan – in Almaty, Astana, and Atyrau.

FHB is a niche premium class bank with long-lasting history of the high quality banking services for corporates and individuals.

Our corporate clients – medium and large-sized clients with high requirements for service level.
Our retail clients – individuals who need world class private banking products and services.


  • High level bank services and products;
  • Organic growth based on conservative credit policy;
  • Full range of services: brokerage services, mutual funds, discretionary portfolio management, research.

In addition to traditional banking products First Heartland Group Companies offer a wide range of investment products such as brokerage services, unit investment funds, assets trust management and investment advice.

The Bank is a member of Deposits Insurance System of Kazakhstan Fund and member of Association of Financiers of Kazakhstan.


Preserve and increase our clients’ financial assets.


In our work we are guided by the following principles:

  • financial stability and reasonable risk profile  -  maintenance of profitability level with conservative investment and assets management policy;
  • innovations – the use of up to date technologies simplifying processes and improving quality of services;
  • high management standards – transparent management and introduction of international corporate management standards at all levels;
  • client oriented approach – high level services for all clients.
Our values
Integrity, Reliability, Sustainable Development, Innovations, and Quality – are the values by which our company’s personnel is guided in its work. We believe that these values will allow FHB ensuring sustainable development, and our clients will receive highly professional and client oriented services.
We believe that in order to achieve success we must be honest with ourselves, clients, employees, and partners. Honesty creates trust, which is the basis for development of business and society.
Reliability – is the key client’s expectation in interaction with financial institutions. We understand it. FHB reliablity is based on conservative investment policy, absence of delinquent loans, and highly professional personnel providing high level services.
Sustainable Development
We are not aimed at receiving quick profit. We want to ensure long term stable and organic growth of the bank for the benefit of clients, employees, shareholders, and society. We meet the key sustainable development criteria by supporting and implementing social and ecological projects.
We do not want to stand still. We want to respond to all market challenges, we analyze international experience and innovations in order to develop and offer unique useful solutions to our clients. 
We want to be the best ones. Therefore, we make every effort to ensure that each aspect of our work complies with the highest quality and professional standards. This ambition motivates employees to increase effectiveness of their work – optimize business processes, generate new ideas and introduce innovations. This allows providing high quality services and products to our clients.

The Bank was established in 1994 and was the first bank in Kazakhstan with participation of foreign capital. Till 2008 the bank was a member of ABN AMRO global banks network. After change of the shareholder the bank was included in RBS international group.

In 2015 RBS announced closing of business in 25 countries including Kazakhstan.

In November 2017 the bank became a member of Pioneer Capital Invest investment holding company which also includes First Heartland Securities brokerage company and First Heartland Capital assets management company.